NCT Spring 2025 – Frequently Asked Questions (FAQ)

• Is NCT a public college?

NCT is a public college-private partnership (PCPP) and is listed as a designated learning institution (DLI) in Ontario. Our DLI number is O146982877972.

You can read more about the partnership between Toronto School of Management (TSoM) and Niagara College Canada (NCC) which formed Niagara College – Toronto (NCT) here.

• Where is my class?

Your class locations are listed on your timetable, which can be found by clicking on “Timetable” on the lefthand menu in your NCToronto Student Portal. Classroom numbers can be found in the dark blue bubbles in the bottom-left corner of each class block on your timetable.

 

• How do I attend my online classes?

A link to your online class will be posted on Canvas.

 

• When do I get access to Canvas?

After confirming your timetable, you will receive an email containing your Canvas login credentials, which can be used to activate your account. However, you will not be able to access your classes on Canvas until the week before your classes begin.

If you have any issues with Canvas, please contact canvassupport@niagaracollegetoronto.ca

 

• How can I connect with my course instructors?

The official way to contact faculty members outside of class hours is through Canvas. Simply follow the steps below:

Step 1: Log in to Canvas, using your student email and password.

Step 2: Click on “Inbox” on the lefthand menu.

Step 3: Click the pencil-and-paper icon to compose a new message.

Step 4: Select the course that is taught by the instructor you wish to contact.

Step 5: Click “Teachers” in the “To” field and select the instructor’s name.

Step 6: Compose your message and include an appropriate subject line.

Step 7: Click “Send”.

 

• Can I change my timetable?

Changes cannot be made to timetables once they have been confirmed. All selected timetables are final.

 

• How can I download my payment receipt?

Receipts are generated automatically and take 10 business days to be issued. Once your payment has been confirmed, you will receive a copy of the payment receipt via your personal email address.

The payment receipt will also be available for download in the “Issued Letters” section of your NCToronto Student Portal account. Follow these step-by-step instructions to access it:

Step 1: Log in to NCToronto Student Portal using your student identification (ID) and password.

Step 2: Click on “Finances” on the lefthand menu.

Step 3: Click on “Visit Services Portal” in the top-right corner. You will be redirected to a new page.

Step 4: Click on “View Payment Receipt Summary”.

 

• How can I get my Confirmation of Enrolment letter?

Your Confirmation of Enrolment letter will be available on your NCToronto Student Portal account after day 10 of your classes. To download it, please follow the steps below:

Step 1: Log in to NCToronto Student Portal using your student ID and password.

Step 2: Click on “Finances” on the lefthand menu.

Step 3: Click on “Visit Services Portal” in the top-right corner. You will be redirected to a new page.

Step 4: Scroll down to the “Request Forms” section.

Step 5: Click on “Current Confirmation of Enrolment Letter”. A PDF file will download to your device automatically.

 

• I changed my phone number and am no longer receiving a verification code to access the NCToronto Student Portal. What should I do?

Please send an email to our IT Helpdesk at support@nctorontostudents.ca and include your new phone number. The IT team will reset your multi-factor authentication (MFA) within 24-48 hours.

In the meantime, when you navigate to the NCToronto Student Portal page where you are prompted to use a  verification code, there are two options under the “Verify” and “Cancel” buttons for logging in with your “secondary authentication method” or “proceeding with the security question” — please use one of these methods to log in while you wait to have your phone number restored.

If you are unable to access your secondary authentication method and cannot remember the answer to your security question, you must wait for the IT team to reset your MFA before you can log in again. Once your access has been restored, please remember to update your MFA information and to use a security question you can easily recall.

• How can I pay my tuition fees?

Please visit the NCT Payments webpage for information on accepted payment methods or watch our step-by-step video on how to make a payment via CIBC.

 

• The fees indicated on my Letter of Acceptance (LOA) are different from my final invoice. Is this correct?

The amount indicated on your LOA is an estimate which is subject to change without prior notice. Any changes in fees will be reflected on your invoice once the term begins. To see an accurate balance on your student account, please follow the instructions below:

Step 1: Log in to NCToronto Student Portal using your student ID and password.

Step 2: Click on “Finances” on the lefthand menu.

Step 3: Click on “Visit Services Portal” in the top-right portion of the screen. You will be redirected to a new page.

Step 4: Scroll down to the “Upcoming Fees and Due Dates” section.

Step 5: Click on “Print Current Year Invoice”. A PDF file will download to your device automatically.

 

• Can I pay in installments?

Only returning students may pay in installments, as long as the full tuition for the next term is paid by the payment deadline.

 

• What scholarship(s) can I apply for as a currently enrolled student?

The Academic Excellence Bursary is awarded to returning students who have successfully completed their first, second or third term with a GPA of 90% or above. This bursary cannot be transferred or combined with any entrance scholarship. Eligible students will find this bursary automatically applied to their student account after Day 10 of classes.

For more information about eligibility, visit our Scholarships and Awards page or email records@niagaracollegetoronto.ca.

 

• According to my Letter of Acceptance (LOA), I received a scholarship and got a discount for paying a full year, but it is not showing on my account. What should I do?

Scholarships and discounts will be visible on your Statement of Account after the last day to withdraw (Day 10) of your classes has passed.

You can access your Statement of Account by following these instructions:

Step 1: Log in to NCToronto Student Portal using your student ID and password.

Step 2: Click on “Finances” on the lefthand menu.

Step 3: Click on “Visit Services Portal” in the top-right portion of the screen. You will be redirected to a new page.

Step 4: Click on “Statement of Account” under the “View my Account information” section.

 

• I have a credit on my NCToronto Student Portal. How can I request a refund?

You can request a refund of a payment above and beyond your tuition fees by sending an email to intlfees@niagaracollegetoronto.ca.

Please note that if eligible, the refund will be issued after the last day to withdraw (Day 10 of classes) has passed in your final term, and only if you have no future applications on file.

 

• How can I request an Academic Scheduled Break Letter (“drop letter”)?

A request from your employer is required in order to receive an Academic Scheduled Break Letter (drop letter). Students currently on a break may request an Academic Scheduled Break Letter (drop letter).

Contact records@niagaracollegetoronto.ca for support with your request or for more information.

 

• Is the break (“drop”) in my program mandatory? Can I choose my break (“drop”) period?

Yes, there is a mandatory break, commonly referred to as a “drop”, in between the second and third terms for students enrolled in a 2-year program. You cannot choose to skip this, nor can you choose an alternate period to take the mandatory break.

 

• I am in my last term. When will I get my Confirmation of Graduation (COG), Transcript and Graduation Certificate?

Your COG and Transcript will be available 2-4 weeks after you complete your program. You will receive a Graduation Certificate at your convocation ceremony.

You may also follow the instructions below to access the documents via NCToronto Student Portal.

Confirmation of Graduation:

Step 1: Log in to NCToronto Student Portal using your student ID and password.

Step 2: Click on “Finances” on the lefthand menu.

Step 3: Click on “Visit Services Portal” in the top-right portion of the screen. You will be redirected to a new page.

Step 4: Scroll down to “Request Forms”.

Step 5: Click on the drop-down menu next to “Confirmation of Graduation” and select the appropriate program. The document will automatically download to your device.

Transcript:

Step 1: Log in to NCToronto Student Portal using your student ID and password.

Step 2: Click on “Finances” on the lefthand menu.

Step 3: Click on “Visit Services Portal” in the top-right portion of the screen. You will be redirected to a new page.

Step 4: Scroll down to “Request Forms”.

Step 5: Click on “Request for Transcript”.

Step 6: On the Transcript Request Form, please first double-check your contact information to ensure it is all up to date.

Step 7: Transcripts are now provided electronically through the MyCreds™ Learner Portal. Please carefully go through the information and instructional videos provided on the Transcript Request Form.

Step 8: Select “Immediately transcript(s) on record” and click “Submit”.

After submitting your request, you will receive an email from MyCreds™ asking you to create an account. If you do not see this email, please check your Junk or Spam folder.

Your transcript request will be processed within 24 hours and will be available in your MyCreds™ Learner Portal.

 

• I want to invite a guest from abroad. Does the college provide an invitation letter?

Please refer to the Government of Canada website for further information about inviting guests to visit Canada. Please note that students are responsible for writing their own letter, and individual letters with student and/or guest names are not provided. Students can use the invitation email that was sent to them as proof.

 

• How can I download my T2202 form?

You can access and download your T2202 form from NCToronto Student Portal by following the steps below:

Step 1: Log in to NCToronto Student Portal using your student ID and password.

Step 2: Click on “Finances” on the lefthand menu.

Step 3: Click on “Visit Services Portal” in the top-right portion of the screen. You will be redirected to a new page.

Step 4: Scroll down to the “Tax Information” section.

Step 5: Click on the T2202 drop-down menu and select the desired year for which you wish to download the form. If there are no options in the drop-down menu, that means your T2202 form is not ready yet.

Please note:

• Tax forms in Canada, including T2202, are issued at the beginning of the following calendar year to which they refer. For example, if you began your studies in 2024, your tax forms will be available in February 2025.

• If pop-ups are blocked by your browser settings, you may not be able to properly access the form. Please ensure that pop-ups are enabled for the Services Portal specifically.

• You will need to provide your social insurance number (SIN) for your T2202 form. If you have not already done so, please follow the steps below:

Step 1: Log in to NCToronto Student Portal using your student ID and password.

Step 2: Click on “Finances” on the lefthand menu.

Step 3: Click on “Visit Services Portal” in the top-right portion of the screen. You will be redirected to a new page.

Step 4: Click on “Submit my Social Insurance Number (used for tax forms)”.

Step 5: Type in your SIN.

Step 6: Check the “I consent to the use of my Social Insurance Number for tax purposes by Niagara College” box.

Step 7: Click “Save”.

 

• I want to download my T4A form, but I can’t find it. How do I access it?

Please note that you will only be issued a T4A form for a given calendar year if you have received any scholarships or bursaries from us; if you have not, you will only be issued a T2202 form.

If you have been issued a T4A form, you can access and download it from NCToronto Student Portal by following the steps below:

Step 1: Log in to NCToronto Student Portal using your student ID and password.

Step 2: Click on “Finances” on the lefthand menu.

Step 3: Click on “Visit Services Portal” in the top-right portion of the screen. You will be redirected to a new page.

Step 4: Scroll down to the “Tax Information” section.

Step 5: Click on “View T4A Slips”.

Step 6: Click “Year End Slip” to access your T4A form. If you need the T4A for another year, click “View a Different Tax Year”.

Please note:

• If you began your studies in 2024, your tax forms will be issued in February 2025.
• If pop-ups are blocked by your browser settings, you may not be able to properly access the form. Please ensure that pop-ups are enabled for the Services Portal specifically.
• You will need to provide your social insurance number (SIN) for your T4A form. If you have not already done so, please follow the steps below:

Step 1: Log in to NCToronto Student Portal using your student ID and password.

Step 2: Click on “Finances” on the lefthand menu.

Step 3: Click on “Visit Services Portal” in the top-right portion of the screen. You will be redirected to a new page.

Step 4: Click on “Submit my Social Insurance Number (used for tax forms)”.

Step 5: Type in your SIN.

Step 6: Check the “I consent to the use of my Social Insurance Number for tax purposes by Niagara College” box.

Step 7: Click “Save”.

 

• How can I access my health insurance plan?

You will receive your guard.me insurance account information by email around 15 business days after the start of your first term. This email will include instructions for you to create a guard.me account, where you will be able to access your policy number, submit claims, find clinics, and more.

Please note: if you are enrolled in a 2-year program, you will get a new policy number in your third term.

 

• How can I find a doctor?

guard.me offers two ways to access medical services:

1. Connect with doctors in Canada online through mobileDOCTOR.
2. Search for clinics within 25 kilometres of any address using the Find a Canadian Clinic page.

For a list of clinics close to NCT locations, you can visit the Health, Wellness and Community Services page on the NCT website.

 

• What is the minimum grade point average (GPA) required to graduate?

For students in undergraduate diploma programs, the minimum GPA to graduate or to progress to the next term is 60%. For students in graduate certificate programs, the minimum GPA to graduate or to progress to the next term is 65%. You need to maintain the minimum GPA each term.

 

• What should I do if I fail a course?

If you are in a situation where you have failed a course or are at risk of failing a course, please book a one-on-one appointment with an Academic Advisor at academicadvising@niagaracollegetoronto.ca.

You may also book an appointment in the following ways:

• By phone via our Main Campus Line at +1 647-799-4830
• In person to book via our Front Desk staff
• Online via our Booking Tool

 

• How do I find out about events happening at NCT?

To learn more about on-site, off-site, and virtual events at NCT, visit our Events webpage.

 

• How can I join one of NCT’s student clubs?

NCT offers various clubs and sports teams for students to have fun, make friends, and develop new skills.

To join a club, suggest a new club, or to find out what clubs are currently available, contact our Student Engagement team by email at clubs@niagaracollegetoronto.ca.

 

• Is there a Library at NCT?

NCT has a Library at our Mirvish Campus and a dedicated Library Services department. Our Library Services team provides access to library databases, support with research and citations, and a welcoming on-site study space to support your academic success.

Visit the NCT Library Services page on Canvas for more details.

 

• Will NCT help me find a co-op position?

Our Career Services department offers a variety of resources and tools to support you with securing a co-op placement through job fairs, career-skills workshops, and job search tools such as Devant. However, you must secure a co-op position on your own.

Our Career Services team is here to assist you and guide you in this process. For support securing a co-op placement, do not hesitate to contact careerservices@niagaracollegetoronto.ca.

 

• Does NCT provide support to students applying for a study permit extension or co-op work permit?

NCT provides support navigating Canada’s immigration policies through our team of Regulated Canadian Immigration Consultants (RCIC) in our Immigration Student Advising (ISA) department. Please note that ISA can only assist enrolled students.

For guidance on how to apply for a study permit extension or co-op work permit, contact our ISA team via email at isa@niagaracollegetoronto.ca or visit Immigration, Refugees and Citizenship Canada’s (IRCC) website for more information.